British Gas Homecare Complaints
There are some 3 million British Gas Homecare agreements operational as I write.
When you search the web complaints abound but are they a large percentage or a small number?, you will need to form your own view.
Whilst you think of this I would also reflect on the real validity of the complaints. Many seem to be on sites which are competitors to British Gas – I wonder why? Also, whilst you can see that the person would be agrieved, many complain that items are not covered when they clearly are excluded in the terms and conditions. Another source of complaint is the late arrival of the engineer, say next day, when the person has not paid, nor been guaranteed, a 1 hour response service ( the engineer would need to live in your garden shed to achieve this consistently!).
The tyres on your car are not guaranteed past the initial warranty period and would you complain if you had a puncture after your last car service?
2 Comments to date
Please leave a Comment, Question or Feedback
Before you do so you might also want to look at our frequently asked boiler questions.
Sorry comments are closed at the moment.
could you help?, our friend down the street own a hotel the croft hotel in blackpool.she recently lost her husband,which was a shock to all of us.the problem is she had her heating sorted out by british gas just before her husband died,he sent a cheque to you for £123.00.she had a phone call monday 3 days before the funeral were a chap said with a manner she had not payed she explained about her husband but it went on deaf ears. she was and still is very upset.can you tell me is this normal practise?if you can heip with this could you get some person with a careing nature to call our friend and help.
thankyou
mr philip wormall
We are sorry to read of the news you conveyed and the not helpful attitude in the last call.
We are an affiliate of British Gas and help them to sell products online, as such we cannot deal with the issue you raised. Nonetheless we are certain that British Gas would wish to be as helpful as they could be and have therefore forwarded your email to the online customer service team who should make contact direct.
We hope that you receive a satisfactory outcome.
PS please note that we have removed the telephone number and address from the web site post to prevent any nuisance calls being received.